mybrush FAQs
I’ve forgotten my user name
Email us at info@mail.mybrush.biz and we’ll send your password to you. Remember you can change your password at any time by clicking on ‘change password’.
My order date falls on a weekend or public holiday. When will I receive my order?
Your order will be shipped on the next available business day.
I want to change my order
Login to your account and make the changes you want, then press ‘save changes’.
I want to cancel my order
Login to your account and cancel your order by deleting the items selected and then press ‘save changes’
My credit card has changed. How do I make the changes on my account?
Login to your account and click on ‘change details’.
I have changed my shipping and/or billing address. How do I make these changes?
Login to your account and click on ‘change details’.
I would like to order a particular toothbrush that you don’t seem to stock
Simply contact us by email at info@mail.mybrush.biz, phone us on 07 3722 7766 or fax us on 07 3722 7765 and let us know which brush you would like. We will endeavour to supply your brush and add your preference to our stock list.
My order hasn’t arrived
Simply contact us by email at info@mail.mybrush.biz, phone us on 07 3722 7766 or fax us on 07 3722 7765. We will check when your order was shipped and if the order has not been received after 7 days we will resend it to you at no extra charge.
What about price changes to the toothbrushes?
If the recommended retail price of any of the toothbrushes listed in the catalogue increase, we will notify you before your next order is due.